FAQ’S

Frequently asked questions about Helioscreen Retractable Awnings & External Sun Screens

WHY SHOULD I CHOOSE HELIOSCREEN AWNINGS?

Helioscreen is a market leader in luxury awning products, offering an unparalleled level of design and engineering excellence. Helioscreen is a well established privately owned company and our name is synonymous with quality. Drawing on design and manufacturing expertise from our partners worldwide, Helioscreen supplies market leading awnings and associated products throughout Australia and NZ.

WHERE CAN I FIND BROCHURES / DETAILS ON THE HELIOSHADE RANGE?

We have most product information, specifications, and pictures of our products on-line. If you like, you can download the full specification details on-line in PDF / CAD format. For specialised project solutions or customised products please call us for assistance on 1300 766 319

DO YOU HAVE ARCHITECTURAL CAD DRAWING FILES?

Yes, almost all our product have CAD Files available on the download page. If you need assistance to select a product or can’t find what your looking for please contact us.

WHERE ARE THE HELIOSHADE PRODUCTS MADE?

Helioshade products are designed, engineered and manufactured in Europe with local assembly in Sydney to provide effective lead times and savings on expensive airfreight of your awning. Each product is assembled and tested by hand in our Sydney factory according to your specific requirements. All parts are kept in stock to provide the best possible service to our clients and results in what we believe to be the highest quality Australia assembled awning on the market.

HOW LONG IS THE WARRANTY?

Helioscreen offers a full 5 Year Warranty standard with every external product. This warranty covers the system, fabric and motor for the full 5 year period.

HOW MUCH WIND CAN HELIOSHADE PRODUCTS HANDLE?

All Helioshade products have been extensively tried and tested to withstand various types of weather conditions. Please refer to the relevant products technical data and check the Beaufort wind chart here.

As an option all Helioscreen motorised awnings can be fitted with wind sensors, so that the awning will retract if wind speed reaches a level that threatens the integrity of the product. However, please note that any safety sensor is a back up support device. It is imperative that the operator exercises due diligence and retracts the awning if the integrity of the product is threatened by wind.

WILL THE AWNINGS PROVIDE PROTECTION FROM THE SUN?

Helioscreen awnings not only protect your family from the sun’s harsh UV rays, they also help to prevent your valuable furnishings from fading and reduce the internal temperature of your home.

CAN HELIOSHADE PRODUCTS BE USED IN THE RAIN?

As a general rule yes as long as the user conditions are followed. Helioshade products are designed for sun protection and light rain but large amounts of rain can pool on the fabric and damage the product. If you don’t let water pool by having at least a 15 degree fall you can use the awning in wet weather under supervision wind permitting.

WHAT SIZES ARE AVAILABLE?

All Helioscreen products are custom manufactured to specific sizes. Articulated arm awnings can span widths from 1.5m to 8m in a single unit. Projections ranging from 1m to 4.5m are available. If larger areas require coverage then units can be coupled and / or frame based fabric roof systems can be installed. Fabric roof awnings, for example, can project up to 7m.

WHAT IS THE DIFFERENCE BETWEEN THE CLASSIC, SEMI CASSETTE AND FULL CASSETTE MODELS AND WHAT STYLE OF FOLDING ARM AWNING WILL BEST SUIT MY PROPERTY?

With Helioshade Classic awnings, the fabric roller remains exposed which is suited for installation to the underside of a slab, existing structure, eve or balcony. When installed on a wall the protective top cover casing can be incorporated for extra protection to the fabric when not in use.

The design of the Helioshade Semi-cassette awning provides protection against the weather to the fabric roller and mechanism, both from above and below. Also know as a fabric cassette system the Helioshade semi cassette model offers a unique adjustable head to ensure a perfectly closed system every time. When in the closed position the arms are retracted on the underside of the fabric cassette.

The Helioshade full cassette awning provides the perfect protection for the roller, fabric and the complete arm system – because they are all stored in a closed cassette. When retracted, the moving arm part closes and seals the cassette meaning that bad weather, wind, dirt and salt are kept out.

WHAT COLOUR OPTIONS ARE AVAILABLE?

Each and every product comes with a large selection of frame and fabric colours. Frame colours are seleced from the Dulux powder coat chart (Here) and we offer a large range of fabrics for every need.

CAN I ATTACH A HELIOSHADE PRODUCT IF MY PROJECT IS ALREADY FINISHED?

Helioshade retractable awnings and external blinds are custom made to the millimetre so they will fit almost any residential or commercial building. All products can be installed multiple ways depending on your requirements. We also have the ability to make customised products or brackets to suit specialised or unusual installations when required.

Where possible it’s always a good idea to contact us in advance so any forward planning can be done at design stage such as extra re-inforcing or power supplies.

WHO WILL CARRY OUT INSTALLATION OF MY NEW HELIOSHADE PRODUCT?

Helioscreen Australia is a premium manufacturer of shading solutions who works closely with a large network or authorised agents and installers nationwide. These agents each specialise in different fields of products and expertise that can work on all building types.

CAN I CARRY OUT THE INSTALLATION MYSELF?

Installation in most states and territories requires a licensed trade’s person that is suitably trained so generally No. The Helioshade range is Australia’s top of the range suite of shading solutions which can require extensive construction experience and product knowledge to carry out safe and effective installation. As per warranty documentation installation should always be carried out by a suitably trained and licensed person.

ARE THE AWNINGS MANUAL OR ELECTRIC OPERATION?

Manual awnings are available, but remote control electronic operation is a standard feature with a Helioscreen awning. Automatic motion and wind sensors can also be fitted so that the awning retracts during higher winds with any motorised system.

DO I HAVE TO HAVE A MOTORISED SYSTEM?

You don’t have to have a motor unless the awnings are very large. If it is a small awning, you can easily extend or retract it with a manual winder handle. However, a motor makes it much more convenient, and increases the likelihood that you will use your awning or exterior window shades more frequently. Motorisation also allows optional sensors to be added.

CAN I ADD A MOTOR LATER?

Not without incurring significant cost. It costs much more to add a motor after the fact because of the extra labour to retrofit the motor and deduction sizes of internal fittings may change. We highly recommend purchasing the motor and control options with the original purchase of the product.

DO I HAVE THE OPTION TO OPEN MY HELIOSHADE PRODUCT HALF WAY?

Yes – All Helioshade products can be stopped at any position for partial coverage.

WILL THE REMOTE CONTROL OPERATE THE AWNING FROM INSIDE THE HOUSE?

All Somfy remote controls are radio frequency, and have a range of at 20m. In ideal circumstances, the range can be up to 100m. Each remote control may operate several products.

WHAT ARE APPROXIMATE COSTS?

The prices vary greatly depending on the product, model, size, operating style and colours. As a guide horizontal motorised awnings start from around $4,000 to over $10,000 for larger top of the range products. Vertical Helioshade external blinds can range from $1,500 to $5,000 depending on specifications. Helioshade products are considered to be the highest quality Australian assembled product on the market in terms of quality, performance, engineering, durability and support. Costs may be higher than those seen at home centre or chain stores but there is no comparison in quality or lifespan.

HOW DO YOUR PRICES COMPARE TO OTHERS?

From market feedback we find our products are competitively priced in the market. Helioshade products are custom-made to measure with specific colours you choose for your order. We don’t hold stock of pre assembled sizes from overseas of try to use seconds from other orders. Helioscreen Australia has been manufacturing and distributing premium sun control solutions for more than 20 years which makes us a clear market leader in the field. All products are high quality and precision tested for each and every order. We believe no other awnings assembled in Australian come close to matching our products.

WHAT IS THE APPROXIMATE DELIVERY TIME AFTER I ORDER?

Delivery time varies slightly depending on season and demand. As a guide manufacturing time is normally 4 weeks from receipt of order.